Frequently Asked Questions
Food Queries
Our products take their colouring from their ingredients, which is mostly fruit. Although in order to create our vibrant lollipops and hand made sweets we sometimes add a little beetroot or turmeric.
European legislation regarding the use of natural colouring in food is not standardised. So at Pandora Bell we adhere to the recommendations made by NATCOL- the natural food colouring association.
Our products are preserved on honey and sugar.
At Pandora Bell we have a certified celiac friendly range for all your gluten free sweet requirements.
Pandora Bell offers a range of certified vegan products.
Whether you have a full-fledged dairy allergy or just an intolerance you can trust Pandora Bell with its wide range of dairy free products:
Honey Nougat with Almond and Pistachios
If you have the will power, storing away sweets is a great way to encourage moderation and ensure that your Pandora Bell products last beyond a few weeks. But, how long does confectionery last? And, how can you make sure it stays fresh? These are some great tips for storing your Pandora Bell products so they still tastes as fresh as the day you bought them.
Nougat
Nougats should be protected from dampness during storage. Before storing away, make sure your nougat is wrapped individually with clear cellophane.
Fudge
Fudges should be kept covered, away from heat and light at room temperature. Stored properly fudge should last six to nine months, even up to 12 months in some cases.
Lollipops
Lollipops should be wrapped with clear cellophane. Hard candies can last up to two years when stored at room temperature or in a cool, dry location.
Jellies
If the packaging has been opened, your Pandora Bell Jellies should be kept in an airtight container, away from heat and strong smells at room temperature. Stored in this manner, the Jellies should last six to nine months. If the packaging has not been opened, soft sweets will last approximately 12 months.
Liquorice
If the packaging has been opened store your Pandora Bell Liquorice in an airtight jar at room temperature away from direct light and strong smells.
Hard Boiled Sweets
To make sure that hard candies stay hard, sprinkle with finely ground sugar and store in an airtight jar in a cool place to ensure a longer shelf life.
Delivery Queries
Pandora Bell will deliver your order anywhere in the world. We deliver as soon as humanly possible; subject to your chosen items being avaible at the time you place the order. However, we generally dispatch orders within two working days and will always confirm via email when the delivery is dispatched or if there is any unavoidable delay with your order. One way or another, we will be in contact with you within three working days.
Deliveries within Ireland and the British Isles are done through courier post and are generally completed within five working days. European and International deliveries avail of national postal services and are dependent on local schedules.
However, we would advise you to allow a longer delivery time for Christmas and other seasonal times when demand is high.
At Pandora Bell we take great pride on the high standard of our premium confectionery and we would like our products to arrive to you as fresh as when they leave our premises. Most of our products are heat resistant, however, in very hot climates some precautions must be taken.
Unfortunately, we cannot take responsibility for the condition of any heat related damage and we would request that you consider whether our products are suitable to the weather conditions in your country at the time you place the order. If you would like to discuss this issue further, please contact us at info@pandorabell.com
If the parcel is sent to a house address and there’s nobody to receive it, you could instruct for the delivery to be left with a neighbour or in the shade.
If you allow the items to rest at room temperature for a period of time you can then briefly refrigerate them to ensure maximum freshness.
At Pandora Bell we take great pride on the high standard of our premium confectionery and we would like our products to arrive to you as fresh as when they leave our premises. Most of our products are heat resistant, however, in very hot climates some precautions must be taken.
Unfortunately, we cannot take responsibility for the condition of any heat related damage and we would request that you consider whether our products are suitable to the weather conditions in your country at the time you place the order. If you would like to discuss this issue further, please contact us at Pandora Bell.
If the parcel is sent to a house address and there’s nobody to receive it you could instruct for the delivery to be left with a neighbour or in the shade.
If you allow the items to rest at room temperature for a period of time you can then briefly refrigerate them to ensure maximum freshness.
For delivery charges, we apply the rates of the Irish national postal service: An Post.
You can check the postal rates directly with An Post.
Deliveries over 80 euros in Mainland UK qualify for free delivery.
The Free delivery will be automatically applied at check out.
However, we do operate a 100% Satisfaction Guarantee. Sweets are quite fragile and easily damaged. On very rare occasions, our products may arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If this should happen, please contact us immediately so that we can discuss an appropriate resolution.
Payment Methods
Transactions at Pandora Bell are protected by a Secure Sockets Layer (SSL).
We do not hold any customer banking details and all private information is further protected for the brief period when banking details are being processed.
